About the Job

Our people work differently according to the various jobs and their skills. From working from home to job sharing, visit our website's remote and flexible working page to learn more.

This role is based in India; as such, all normal working days must be performed in India.

Join us as an Infrastructure Analyst

Hone your analytical skills while providing support to ensure the operational health of the platform, covering all aspects of service, risk, cost, and people
You will support the operational stability and technological performance of the platforms, including the maintenance of all system utilities and tools provided by the platform
This is an opportunity to learn a range of new skills in a constantly evolving environment, working closely with feature teams to continuously improve your development

What will you do

As an Infrastructure Analyst, you will provide input and support team activities to ensure the integrity of the platform is maintained in line with technical plans while supporting change requests from domains or centers of excellence. You will support the delivery of a robust production management service for relevant infrastructure platforms.

In addition, you will contribute to the delivery of customer outcomes, innovation, and early learning by contributing to the testing of products and services to determine early whether they are viable and deliver the desired results.

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Your role will include:

Contribute to the risk culture on the platform, ensure risks are discussed and understood at every step, and collaborate effectively to mitigate risks
Contribute to the planning and execution of work within the platform and timely handling of feature development requests from cross-platform initiatives and supporting regulatory reporting
Participating in and seeking opportunities to simplify platform infrastructure, architecture, services, and customer solutions, guarding against the introduction of new complexity
Building relationships with the platform, domain, and relevant stakeholders across domains
Ensuring controls are in place and continually reviewed, particularly against SOX, to ensure full compliance with all our policies and regulatory obligations

The skills you will need

To succeed in this role, you must be a highly skilled communicator with the ability to clearly communicate complex technical concepts to colleagues, including at the management level.

We will also expect you to demonstrate:

Technical knowledge which includes platform, technology, products, and domains
Knowledge of relevant standard toolsets and processes to support customer service in an IT environment
Understanding of operating principles
Good cooperation and management skills of stakeholders

About the Company

We are a company that understands that when our customers and people succeed, our communities and our economy thrive. As part of our purpose, we look at how we can drive change for our communities in business, education, and climate.

As one of the UK's leading advocates for business, we prioritize business as a force for change. We focus on the people and communities that traditionally face the highest barriers to entry and look for ways to remove them.

In this ever-changing and increasingly digital world, learning plays a key role in our continued growth as a company. By establishing a dynamic and leadership culture of learning, our people thrive and our customers are given the tools to further improve their financial capabilities and confidence.

Climate change is one of the biggest challenges that we all will have to face in the future. That's why we built it right into the core of our purpose. We want to promote climate solutions with financing and business support, fully integrate the climate into our culture and decision-making, and be climate positive by 2025.

We are committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.