Job Post/Production Specialist At Wipro, Pune/Apply Now!!!

About Wipro.

Wipro Limited is a leading technology consulting and services company focused on creating innovative solutions to meet our clients' most complex digital transformation needs. By leveraging our total portfolio of consulting, design, engineering, and operations capabilities, we help our clients achieve their boldest ambitions and build sustainable, business-ready businesses. future. With more than 240,000 employees and business partners in 66 countries, we provide our promise to help our customers, colleagues, and communities thrive in an ever-changing environment.

Job Description.

The purpose of the role is to provide efficient technical support to the process and actively resolve customer issues directly or through prompt reporting to meet process SLAs.

• Support the process by managing transactions to the required quality standards
• Respond to all customer support requests by phone and/or email politely.
• Record all relevant end-user identifying information, including name, department, contact information, and the nature of the problem or issue.
• RAVE system-specific availability updates to ensure process productivity.
• Record, track, and log all queries received problem resolution steps taken, and the total number of successful and failed solutions.

Provide excellent customer service through effective diagnosis and troubleshooting of customer inquiries

• Provide product support and resolution to customers by diagnosing problems while guiding users through step-by-step solutions.
• Help customers navigate the product menu and facilitate a better understanding of product features.
• Deal with all customer inquiries in a friendly, polite, and professional manner.
• Maintain logs and records of all customer requests in accordance with standard procedures and guidelines.

Build capabilities to ensure operational excellence and maintain outstanding customer service levels of existing accounts/customers

• Conduct product training to stay on top of product features, changes, and updates.
• Sign up for product-specific training and any other training as per customer request/recommendation. 
• Collaborate with team leaders to brainstorm and identify training topics and learning issues to best serve clients.  
• Update professional knowledge by participating in self-study opportunities and maintaining personal networks.

Apply Here.

https://careers.wipro.com/careers-home/jobs/2876044?lang=en-us&utm_source=Linkedin