JOB POST: Customer Care Professional at American Express, Gurgaon: Apply Now!

Applications are invited from eligible candidates for the post of Customer Care Professional at American Express, Gurgaon.

About American Express

The American Express Company is a multinational corporation specialized in payment card services headquartered at 200 Vesey Street in the Battery Park City neighborhood of Lower Manhattan in New York City.

About the Job

They are looking for an individual who is passionate about customers and interested in owning all aspects of the customer relationship. You will serve as a brand ambassador by delivering unsurpassed customer care through Relationship Care.

In this role, the successful candidate will ensure extraordinary service by promptly and accurately responding to request from Clients, evaluating and analyzing merchant account information and recommending tailored solutions to merchants that add value to their business.

This role includes working back office requests received via Merchant Force.

• To process set ups and maintenance for multi-currency merchants
• Responding to maintenance requests, analyzing & resolving outstanding issues before the requests are carried out.
• Carrying out bank changes
• Manage payment enquiries and processes for Merchant accounts 
•  Manage Merchant payment queries including bank fees, duplicate payments and incorrect payments 
• Investigate rejected and/or missing payments to ensure sufficient due diligence is performed to attempt to correctly allocate payments to Merchants 
• Action manual payment requests as per Merchants contractually terms
• Manage VAT accounts and VAT queries 
• Manage gross pay invoices for Merchants with Gross Pay settlement option 
• Ensure our Merchants are paid as per our contractual terms is key to providing best in class service to our Merchants. 
• Managing relationship with stake holders
• Co-coordinate and effectively liaising between the various agencies in AmexEnsure the exitsting accounts comply with the lates Anti Money Laudering guidelines. Perform relevant checks to ensure the requirements are met.
• Effectively organize incoming work to meet/exceed the agreed timeframes and SLA for both internal and external customers

Key Skillset Required

• Strong interpersonal, communication and listening skills
• Good Analytical Skills with Eye for Details.
• Proficient in Excel Knowledge and effective financial domain.
• Demonstrated ability to effectively work in strenuous and challenging conditions.
• Ability to interpret data and effective calculative mindset.
• Proven problem-solving skills with a strong attention to detail.
• Demonstrated dependability/self-motivating skills
• Change Management Ability
• Demonstrated ability to work effectively within a team environment as well as independently.
• Eligibility – Graduate
• High levels of personal accountability and attention to detail are needed, along with the ability to manage multiple tasks simultaneously.

How to Apply?

Interested applicants can apply for the post through this link.

Location

Gurgaon

Click here to view the official notification for the post of Customer Care Professional at American Express, Gurgaon.

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