JOB POST: Phone Banking Officer at ICICI Bank, Hyderabad: Apply Now!

Applications are invited from eligible candidates for the post of Phone Banking Officer at ICICI Bank, Hyderabad.

About ICICI Bank

ICICI Bank Limited is an Indian multinational bank and financial services company headquartered in the city of Vadodara, India.

Phone banking officer Job Description

As a Phone Banking Officer, you get an opportunity to engage with customers across segments and provide any and every assistance required to ease their banking journey and servicing their banking, financial and investment need.

Phone banking officer is responsible for resolving customer queries over the phone on a day -to-day bases providing efficient service, providing customers with relevant products and service information and cross-selling various banking products to our existing customers over the phone.

To do so, it is imperative to develop a thorough understanding of the customer’s profile, demographics, banking behavior and portfolio. Hence, this role will also require you to have a flair for identifying sales opportunities and driving revenue, while keeping NPS at the core of your engagement.

Purpose of the Job

The position will be responsible for resolving customer queries over the phone on a day-to-day basis thereby providing efficient customer service. This position also requires to cross-sell banking products to our existing customers over the phone.

Phone banking officer Roles & Responsibilities

• Handling and resolving customer complaints/ queries over phone
• Providing customers with relevant product and service information
• Cross selling various banking products to customers over phone

Key Skills

• Fluency in spoken English & Hindi language
• Open to work in rotational shifts

Competencies

• Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even in the face of significant difficulties)
• Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)

Qualifications and Experience 

Graduates with 0 – 4 years of experience and good communication skills

How to Apply?

Interested/Eligible applicants looking for Phone Banking officer Jobs can apply for the post through this link.

Location

Hyderabad

Click here to view the official notification for the post of Phone Banking Officer at ICICI Bank, Hyderabad.

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